Then we need to test login items in Mac.ġ.
Use safe mode to isolate issues with your Mac that if an issue doesn't happen in safe mode, but the issue comes back in normal start, you might have Glad to know that documents can be opened in safe mode. Run Mac in safe boot, does the issue happen? The screenshot about the error message you meet.Ģ.
If the issue still persists, to narrow down further, can you provide us information below:ġ. This will help refresh other preferences. Go to folder ~/Library/Preferences, move and to Desktop. This will help refresh caches and preferences not only with securebookmark.ģ. Go to ~/Library/Containers/, and move the whole folder to desktop. Double check keychain again with the screenshot I mentioned above.Ģ. Since we have exhaustedĪll troubleshooting steps in this hot issue and got feedbacks that some users can get this problem resolved by referring to the suggestion shared by community member, I still suggest you:ġ. And thanks for tell us that you have tried removing the Word securebookmark plist file. I fell sorry if the .plist makes you confused, I should have clarified at my first reply. Normally, there are many Microsoft keychain items in Keychain Access, I would like to suggest you check again and I've marked the important points in the picture below for your reference. Please resolve, or we'll discontinue our Office 365 subscription. No difference, still unable to access our Word files except for those housed in Library/Group containers/UBF8T346G9.Office.
The other users may also just have the files highlighted in the finder (whereby it is then generating a preview of the file and therefore the file is marked as
I would like to suggest you update Office first to check the result, and try the workaround provided by e_Whizz if issue persists.Īdditionally if the files are located on a shared drive, the files may be open by someone else. Related with the access pri v ileges not long ago. * Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here. Hugo - * Beware of scammers posting fake support numbers here. Generating a preview of the file and therefore the file is marked as open) The other users may also just have the files highlighted in the finder (whereby it is then Reboot your machine and open Word to see the outcomes.Īdditionally if the files are located on a shared drive, the files may be open by someone else. ~/Library/Containers//Data/Library/Preferences/Ĥ. Step2: Press Command+Shift+G again and then paste the following path: ~/Library/Containers//Data/Library/Preferences/Ĭom. Step1: Open Finder, press Command + Shift + G and paste the following path: Remove the securebookmarks preference files: Open Finder > Applications > Utilities > Keychain Access, search for all occurrences of ADAL in the keychain and remove all those entries if present.ģ. I would like to suggest you update Office first to check the result, and try the workaround provided by e_Whizz ifĢ. Hot issue related with the access pri v ileges not long ago. I noticed that you haven't updated to the latest version (now is 16.28) and there had Go to and follow the procedure below.We feel sorry for the inconvenience caused by this issue. Delete a device from Microsoft Endpoint managerĭeleting a device is done to block access immediately. Go to /devices, log in and find the device you want to delete. If you want to remove a device from your Microsoft account or Office 365 account, you should use this option to remove devices that have access to your personal data.
How do I delete a device with a Microsoft Personal Account? Go to and select other installation options. Use this option to release your Office 365 Apps if you have more than 5 licences in use. How do I deactivate devices connected to Office 365? In this article you can see different scenarios that will help you to delete your device. There are several ways to delete a device in Microsoft 365, Microsoft Azure or in your Microsoft consumer account.